Discovery Coach

Concept prototype for portfolio demonstration

Initial discovery conversation, about 5 to 7 minutes

First discovery call with Northstar Biotherapeutics

A first conversation with a sceptical Director of Clinical Quality who already receives risk reports from her CROs.

Your job is to understand before you recommend.

Your role

You're a member of the commercial team at TrialSignal, a clinical-trial quality and risk-oversight platform that helps sponsors bring information from multiple study partners and systems into a more consistent oversight view.

Meeting context

Maya has agreed to a short introductory conversation. She isn't convinced Northstar needs another technology platform. This isn't a product presentation, and it isn't the moment to close a sale.

Dr Maya Patel

Director of Clinical Quality, Northstar Biotherapeutics

  • Mid-sized biotechnology company with several Phase II and Phase III studies
  • Works with multiple CROs and specialist partners
  • Responsible for confidence in study quality and sponsor oversight

In this conversation, aim to

  1. Establish Maya's context
  2. Understand the current oversight process
  3. Explore friction and inconsistency
  4. Identify operational and business consequences
  5. Clarify stakeholders, priorities and urgency
  6. Respond constructively to resistance
  7. Summarise the need accurately
  8. Agree an appropriate next step

You won't get through all eight by working down the list. Maya responds to how you listen, not to which questions you ask.

All organisations, people, studies and products are fictional. Please don't enter personal, patient or confidential information. Maya's replies and your coaching are generated by AI.